If you’re a small business owner, this might sound familiar. Get up, grab a coffee, open up, start the day. You’ve got a lot to do, but it’s quiet. Then a customer walks in, looking for information and pricing. And the phone rings. It’s that guy who talks nonstop, again, and he wants to schedule an appointment. Now your stack of work for the day seems a lot bigger and the stress kicks in. Balancing customer interactions and hands-on work is one of the most common small business problems.
You just don’t have the time to speak with every customer about every detail and get your work done. Isn’t there a way you can solve these problems with your website? If you think about it, a lot of businesses handle customer interactions through their websites alone. Why couldn’t you harness the technology of WordPress to do that yourself?
We’ve broken down five common issues a small business faces and found WordPress plugins that can help. These plugins will automate or simplify many of your customer (and even employee) relationship tasks, and they are easy to manage through your WordPress site.
1. Answer Your Customers’ Questions Before They Ask
You can lose a lot of time answering questions by phone. And if you hear many of the same questions every day, there’s an opportunity. You can display those questions–and your answers–on your website using a WordPress FAQ (frequently asked questions) plugin. The HTML5 Responsive FAQ plugin allows you to create groups of FAQs, sort them by category, and customize the look and feel. This will provide a useful resource for your customers, help bring more traffic to your site, and get you off the phone.
2. Book Appointments On Your Website
3. Manage Employee Schedules
4. Create Events and Sell Tickets
5. Stay In Contact with Your Customers
Depending on your small business, you may face a variety of different challenges. These plugins are a great step towards automating and solving some of the common problems with managing time as a small business owner. However, these are just the beginning. Small businesses can do a lot more with WordPress and a little creativity.