How to Find Support for Your WordPress Theme
Get WordPress, get your theme, grow your website, get… stuck? No! There’s a better way, and we’re here to guide you to path of WordPress support enlightenment. We’ve put together five ways to get WordPress support, so you can find it fast.
Why You Need Long-term Support for WordPress
Sure, you’re to going to have some basic WordPress questions at first. And you’ll learn a lot very quickly.
But as your site grows, you’ll discover bigger questions and challenges that need to be solved fast.
And with the exponential growth of digital technology, WordPress features and plugins, it’s helpful to have steady resources you can count on to get quick answers to your questions, so you can focus on that growth without slowing down.
Get ready to bookmark a few websites and jot down some phone numbers because we’ve jam-packed this article with reputable places you can turn to when you’re in need of WordPress support, or if you just want to ramp up your knowledge about a particular WordPress topic.
We admit it: you’re going to run into WordPress quirks and queries but there’s never any reason to stay stuck without answers to your questions.
5 Ways to Get WordPress Support
We don’t believe in wasting time, and our guess is you don’t either. That’s why we put together this list of resources you can access for speedy WordPress support, learning, and knowledge.
Find answers to your questions in blog posts and simplified how to articles, engage with others in online forums, live chat with developers… check out your options and choose what works best for you, your business, or whatever you dream to make of your WordPress website.
1. Get support where you get your website theme.
Your WordPress theme should automatically come with WordPress support, so make sure expert help is included in your theme packaging. You want to be able to click or call your way to success without jumping through any hoops.
It’s all about saving time with quick and easy access. We always recommend looking at your service support options before signing up.
Pro Tip: We’re going to take this moment to plug ourselves right now because we’re really proud of this, and think you should know: any theme purchased through MOJO Marketplace comes complete with a renewable year of support. That’s right, any theme! You can call-in and ask questions, too at 855-464-5345. “We provide the tools that bring ideas to life…” and one of those tools include full-service, live support when you need it.
2. Contact your WordPress theme creator directly.
Once you find a developer who definitively offers support with the purchase of a theme, we suggest you dive deeper into figuring how that support is offered.
- Choose your support method.
Now’s the time to be particular about how you’d prefer to access WordPress support. We suggest thinking about this before you purchase your theme so you know what specific services to look for.
There are a variety of options offered by developers: live chat, email, phone, blogs, and forums. Maybe all you want is a simple phone number. But remember to take a look at the days and times that support is available, and be wary of potential wait times.
Support details, like general availability, may become a huge deal when you run into a potential website emergency.
- Check your theme documentation.
We always recommend reviewing theme documentation before purchasing your theme. But in case you didn’t, check now!
Theme documentation typically outlines when and where to access support for your respective theme. If your developer moderates an online support forum, check there to see if there are any FAQs listed by other theme users.
You may find that others have the same challenge that you’ve encountered and have even worked out a solution.
- Immediately access support.
You want help and you want it now! Some developers make links to support and contact info immediately accessible, such as on MOJO Marketplace. If you purchased a theme from MOJO, check the theme item page for direct access to support.
3. Reference the WordPress.org knowledge base
When you’re stuck with a WordPress challenge, it’s often useful to go directly to the source for quick answers: WordPress.org provides documentation for both developers and WordPress users.
WordPress.org moderates a tremendous support forum with over 2,030,000 topics, so chances are that your specific concern has been addressed and worked out by others.
This organized resource encourages users to search for help before posting questions to avoid duplication. There are also specific tagging guidelines to make for easy-to-find solutions.
Search for whatever is most important to you, or take a look at the most popular topics to see what issues others are frequently encountering and what you may want to think about next. You’ll likely find it helpful to know that others have run into similar WordPress challenges, and are working together to solve them.
Sometimes, it’s just nice to know you’re not alone. But it’s even better when you can find a quick answer.
4. Read WordPress and website blogs
Blogs are a unique resource in that they enable you to scroll through and be presented with ideas and solutions that may not otherwise occur to you. Great blogs encourage you to search for specific topics and to share your feedback by engaging with other readers or even the authors.
When it comes to simplifying WordPress–no easy task mind you–we found these blogs to be the best at getting you started and assisting you along your journey as your website grows:
- WP Beginner: This team bills themselves as “the largest free WordPress resource site for beginners” and we agree that it’s a great resource for users who are just getting acclimated to the wild world of WordPress. With step-by-step instructions, WP Beginner is a sure place we recommend you continue revisiting.
- MOJO Marketplace: For both WordPress newbies and seasoned veterans alike, MOJO Marketplace delivers more than actionable and informative blog posts. Our helpful insights include comprehensive start-to-finish WordPress Guides (complete with clear visuals) on portfolio creation, WordPress updates, widgets, plugins, and more.
How to guides for everything WordPress
We also found that many WordPress users appreciate quick posts that simplify more complex support topics. MOJO Marketplace WordPress How Tos help our WordPress audience find fast answers on hot topics like cybersecurity or fun features like push notifications.
5. Get live WordPress support on-demand
WP Live is real people having real conversations. It’s like having your very own dedicated WordPress support hotline.
Seriously, these are real developers standing by on the other side and ready to help you out. These experts will not only solve your WordPress problems, but teach you how to solve them over the phone.
And how you learn, is up to you. Our WP Live experts are happy to assist you through online live chat, email, or over the phone–your choice. It’s expert advice (and that’s great), but you also get long-term educational value.
This reasonably-priced ($29/month) live WordPress support option helps you fast-track your learning curve and get answers faster. There’s truly no other service that delivers this level of affordable WordPress support.
So, Don’t Get Stuck with WordPress. Get Support!
WordPress starts off simple but with the availability of so many additional plugins and features, even the most seasoned expert will eventually have questions. You will get stuck, but there’s zero reason to stay there.
Be confident in knowing that there are multiple resources available for every learning style, plus tips and experts who can help you not only solve your immediate challenges, but how to save time by proactively anticipating future issues.
You get to choose how you want to find WordPress solutions. And we’re here to help you along the way.