8 reasons more companies are moving their business phones to the cloud
Sponsored by Small Business Partner: Vonage
Why companies are moving to the cloud
The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate and collaborate more efficiently. The rapid movement to cloud-hosted phone systems is a case in point, as IT teams endure the limitations, frustrations and cost of managing their traditional or custom-built systems.
Check out these 8 reasons your company could benefit from the cloud:
Cloud phone systems also extend business-grade hosted VoIP services to cloud-based business applications such as email and customer relationship management (CRM) to connect phones, people and devices like never before. From video calling and conferencing to instant messaging and more, increased collaboration makes work more productive.
For many organizations, the move to a cloud-hosted system represents an efficient shift from capital expenditures to operational expenditures, as well as the potential to reduce total cost of ownership. In addition, working with a more capable cloud-solution provider, businesses can consolidate their vendor services – such as their ISP, local and long distance carrier, conference call provider, IT consultant, PBX maintenance, etc. – under a single provider. This can be a big relief, especially if you’ve ever experienced an issue where multiple vendors point at each other for answers.
Employees have access to premier calling features, mobile solutions that integrate with the full phone system, collaboration features such as video conferencing, and integration of devices and data – all through a single provider. Also, numerous applications are available that seamlessly integrate the phone system with popular business applications from Google®, Salesforce®, Microsoft® and others.
With a true unified communications platform, businesses are in a position improve productivity across the organization. They can also leverage their innovative business tools – and mobility features that allow employees to work remotely – to attract top talent.
Traditional providers, on the other hand, can offer separate business mobile lines (“separate mobile”) but they’re not tied into the company’s business phone system. So, your employees would maintain a separate office line and mobile line, without integration with the company’s phone system. There are also costs involved with adding additional business lines to accommodate traditional mobile needs.
With the integrated mobility of cloud-hosted systems, employees can leverage their mobile devices to create a true unified communications network. For the company, integrated mobility makes it easier to establish a smart BYOD (bring your own device) policy – with voice, IM and collaboration capabilities accessible where employees go.
SIP Trunking leverages the power and scalability of the internet to transmit voice, video, data, text and other unified communications. It’s often a popular – and cost effective – option for businesses since it allows them to get more mileage from their existing system. Plus, Private SIP interoperability allows them to connect with existing phone hardware.
Also, unlike a traditional private branch exchange (PBX), a hosted PBX does not require customers to take on extra equipment to get the advanced features necessary for communicating at today’s speed of business. Whether the business utilizes a fully hosted solution from the start or connects its legacy system to the cloud via SIP Trunking – customers can scale easily and cost-effectively on demand.
Traditional, on-premise systems meet emergencies at the business location quite differently. Events such as a downed or cut phone line, for example, can halt service for an unknown period of time. And, most traditional systems offer no form of remote access. If the office location is out of commission, so is the business phone system.
The name of the game is reliable service and business continuity, and cloud-hosted phone systems support these priorities very well.
In addition, some cloud systems offer integrations with leading customer relationship management (CRM) applications, allowing more visibility to the customer on the call – right on the computer screen. For example, let’s say that some of your employees use the Salesforce integration and receive a call from a customer. With this integration, the customer’s account information instantly pops on the screen enabling your employee to reference key information in real time to serve the caller better.
Also, the information that is collected, entered and analyzed can help improve customer communications today and well into the future – particularly in a cloud-based call center environment.
Indeed, cloud phone systems offer outstanding call-center functionality designed to enhance agent productivity and ease operations supervision. Such solutions offer easily customized call pathways, fluid messaging opportunities, and seamless ability to scale up or down as business dictates.
Looking to Make a Switch?
Vonage Business Can Help.
Our hosted platform empowers businesses with a full suite of feature-rich communication solutions. Every business is different, and our teams work with you to deploy a solution that serves your organizational priorities and integrates as desired with existing technology. A partnership with Vonage Business comes with ongoing support, technology on demand and the reliability of the Vonage Cloud.